Customer Service Support Engineer CAFM (m/f/x)

The duties of the position include:

• Customer and partner support: You are the direct point of contact for our customers and partners and process their inquiries in the support system. In doing so, you document all steps and are characterized by friendly and competent communication via various channels.
• Finding a solution: Thanks to your analytical skills, you can quickly identify problems and develop targeted solutions. If close cooperation with the development department is required, provide your colleagues with all necessary information.
• Knowledge Hub: They identify recurring user questions and write informative how-tos (help articles) in a clear and understandable style. This enables users to solve problems on their own and helps build a comprehensive knowledge network.
  

Job requirements:

• Education and expertise: Preferably studying or training in IT, CAFM, GIS/geoinformation or related areas of application in our industry.
• IT skills: Experience with ESRI ArcGIS and Databases
• Language Skills: Since the majority of our customers are based in the DACH region, a native language level of German and good English language skills are required for internal global communication.
• Experience in the following areas is an advantage (but not absolutely necessary):
• Incident management/helpdesk or support for hardware or software
• CAFM, GIS, SQL, Oracle Skills
• Knowledge in the Windows Environment (client/ server)
  

Our framework conditions:

• 30 days vacation
• Flexible working hours due to flexitime
• Home Office Regulation
• Company laptop
• International work environment
• Kita-subsidy
• Staff development and training